Frequently asked questions

How can I pay for my order?

We offer cash on delivery or KNET

How much the delivery cost?

The delivery cost for all areas in Kuwait is 2 KD.

Is online payment by credit card secured ?

Yes, it is secured by TAP company.

How long does it take for my order to arrive?

It usually takes 24 hours to reach to the customer in the address they provided in their order.

In case of dissatisfaction of my order, what can I do?

Customers have the option to return an order with the courier while paying only delivery charges, or replacing / returning the order within 3 days from receiving it, products should be in their original condition, accompanied with the receipt. 

Who will bear the cost of shipping in case of returns/ exchange?

Customers will bear the second shipping cost in the case of returns (without first delivery cost) or exchanges.

What if the item I received is wrong or damaged upon receiving it?

We will bear the delivery cost, and customer has a choice of replacing the order with a new one on the same day or the next working day, or returning the item without paying.

Do you ship internationally?

Yes we do have an international shipping, customers can place their order by WhatsApp inside DEMURE® mobile Application or direct on number +965 66810650, where details of ordering and payment will be given then.

Why I should order online instead of WhatsApp?

For customers inside Kuwait, they will be benifit from our 'reward program'. Also you will save the time that you spend in ordering through WhatsApp, comparing different products through the App is more effective, and browsing the new items has never been easier. In addition to that, registered customers will be the first to receive our special offers and discounts before anyone else!

What is the 'reward program'?

When spending 1 KD or more in our store customers will earn 50 reward points, which customers can collect and then use on future purchases to recieve a dicount.  Using  1000 reward points on a purchase will save customers 1 KD.

How the discount will be applied?

By ordering through the application and creating a profile, customers will earn these points directly on their accounts, which can then be used on the next order upon checking out. In the case of returns, these points will be deducted.

Are there any other advantages of purchasing through the DEMURE® mobile Application?

Yes there are, once customers create a profile in our app, they will have the ability to redeem coupons and take advantage of special discounts.